PRIVACY POLICY
This privacy policy (“Policy”) sets out how “Vrka” as a brand launched by Shelby Enterprise (“Vrka”, also identified by “we” or “us” or “our”) uses and protects any information that you give us when you use this websiteindividually andcollectively, “Platform”).
“Vrka” is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this Platform, be rest assured that it will only be used strictly in accordance with this Policy.
Please note that our Policy is subject to change at any time, and we may not be able to provide you prior notice. To ensure you are up to date with the Policy, please review this page periodically. This Policy applies to current and former visitors and customers of our Platform. By visiting and/or using our Platform, you are accepting and consenting to the practices described in this Policy.
We never give out any of your personal information to 3rd parties, such as your name, postcode, email address etc. If we feel there might be something of interest or use to you, we will inform you ourselves using the details you have given. We do not log personal data via cookies, and we do not link any of your personal data with third parties to build our customers demographic.
We collect data for the following purposes: Technical administration of the website, to enhance your experience of the site, customer service, and THE HOUSE OF RARE promotion. If we wish to use your personal data for any new purposes, we will ask for your consent to such use in advance.
We reserve the right to share your personal information if we are obliged to by law and to enable us to apply our terms and conditions and other agreements. This includes exchanging information with other organizations for fraud and credit risk reduction.
TERMS & CONDITIONS
The domain name www. shelbyenterprises2.wixsite.com/vrka (“Website”) is a site operated by Shelby Enterprise, a company incorporated under laws of India with our Registered Office at C-15 New Garia Co-operative Housing Society, Kolkata- 700094 (“Company/Shelby Enterprise”).
By using the services on our website, you are agreeing to the following terms of service, conditions, policies, etc. (“Terms of Service”) including those available by hyperlink, with Vrka, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.
We reserve the right to review and withdraw or amend the services without notice. If you do not agree with its terms, kindly do not use this Website.
Vrka provides a range of services including but not limited to, enabling you to publish, sell, comment on, promote, and purchase art related products; interact with other members; and receive the benefits of Vrka's product production service including payment processing, transaction handling, product manufacturing, packaging, order fulfilment, and customer service.
RETURN & REFUND POLICY
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shelbyenterprises2024@gmail.com or call 9123867949.
No returns and only exchanges will be applicable on the orders which are placed during sale.
We don’t provide return or refund on Leather items but only exchange. The exchange shall be initiated within 3 days from the date of return pick-up.
For garments refund will be generated only if it is found to be defected or you can exchange if it does not fit according to the size. The Refund procedure will take 7-9 days.
If you opt to exchange the current product with a different product, you will have to pay differential amount if any. Likewise, if the differential amount is less, we will refund you this amount. We do not accept exchange request on international order.
You should be aware that You are under an obligation to take reasonable care of the product(s) whilst they are in your possession. This means including all of the product(s) instructions, documents, and wrappings when returning the product(s) and returning the product(s) in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against You for breach of statutory duty.
Exchanges
The fastest way to process an exchange is to return the item you have, and once the return is accepted, we will ship the new product.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item. so that we can evaluate the issue and make it right.
SHIPPING POLICY
​1. SHIPPING
All orders for our products are processed and shipped out in 7-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
3. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
4. LOST/STOLEN PACKAGES
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
5. RETURN REQUEST DAYS
Allows you to return its item (s) only garments within a period of 10 days. Kindly be advised thatthe item (s) should be returned unopened and unused. Leather items cannot be returned or refunded but only exchanged.
6. OUT OF STOCK ITEM PROCESS
In case of out-of-stock, Wait for all items to be in stock before dispatching
7. IMPORT DUTY AND TAXES
When working with our website, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country
8. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this ShippingPolicy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email – shelbyenterprises2024@gmail.com
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. [A user can register on the website by providing the registration details and create an account for ordering any of the products or availing any Services. You may delete your account at any time. However, we may maintain backup of your registration information for such time as may be required under applicable laws. You are solely responsible for maintaining the confidentiality of your account and password and for any activity that occurs in or through your account. We will not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. You should take all necessary steps to ensure that the password is kept confidential and secure.]1
A breach or violation of any of the Terms will result in an immediate termination of your Services.
COUPONS AND VOUCHERS
It is at Vrka’s discretion to send out promotional coupons and gift vouchers. Users can be disqualified under the terms for sending out Coupons and Vouchers.
Coupons and Gift Vouchers will be disabled in the event of Sale promotions or End of Season sales. However, any coupons available to users can be used post the Sale promotion and the End of Season Sale gets over.
Any use of Coupon and Vouchers are governed by Vrka and can be withdrawn at any time.
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CANCELATION POLICY
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.